STORE POLICIES
Important information regarding the Ancient ApotheCare:
-- REFUND & EXCHANGE POLICY
-- SHIPPING POLICY
Return & Exchange Policy**
Most new, unopened items purchased from Ancient ApotheCare can be returned within 30 days of purchase for exchange or refund.
For questions or concerns about products, please contact us via email at: info@ancientapothecare.com.
For questions or concerns about how to return an item or obtain a refund, please email us at: info@ancientapothecare.com.
You may also write to us at our mailing address:
Ancient ApotheCare
Attn: Customer Care
7 Marvin Avenue
Hempstead, NY 11550
Valid photo ID may be required for any return or exchange.
Items that are damaged may be denied a refund or exchange.
Items returned may receive a refund or store credit in the amount of the original purchase price. If your purchase was made with a credit card or debit card, your refund will be made to that card.
Items returned may also be exchanged for the same item or refunded as store credit. A refund for such a return may be limited to the lowest advertised price in the 60-day period prior to the return. Returns lacking proof of purchase also may be limited or denied.
Refunds for items purchased online using PayPal will be issued in the form of a store credit. Customers seeking a refund to their PayPal accounts must contact Customer Care at info@ancientapothecare.com.
**Due to health and safety concerns, our health care items including, but not limited to vitamins, supplements, tea, oils and all other herbal products cannot be returned if opened and no refunds will be issued.
This policy is set in line with US food handling regulations. You may request more information regarding this policy by sending an email to info@ancientapothecare.com.
Ancient Apothecare, its Staff and Employees reserve the right to deny any return or exchange request based on the policy and discretion.
**Please allow 7 -10 days for your return to be processed if purchased online.
Shipping Policy:**
***FREE SHIPPING ON ALL ORDERS OVER $50.00***
**The following shipping rates are based upon rates provided by USPS and the best; cost-effective shipping rates are shown to you. The calculations are based upon weight, location, and carrier's shipment speed. Higher rates apply to Hawaii, Alaska, and APO's.
***WE DO NOT SHIP OVERSEAS INTERNATIONAL ORDERS AT THIS TIME***
Please note additional fees may be charged where you require an address redirect once an item is in the hands of a carrier ($20 per redirect). Customers are responsible for the accuracy of all shipping address details.
Also note that for any issues with your items either damaged or not being delivered, you must notify us within 10 days of placing the order. After that time, we will be unable to sort out any discrepancies.
In an effort to reduce excess inventory and expired items, we do not keep orders open if out of stock. If an order is received and that item is out of stock, we will notify you and cancel the order. When the item becomes available, it will be your responsibility to replace the order at your convenience. For orders with more than one item, any in stock items will be shipped, and you will be notified that the out-of-stock items will be canceled. Your payment will be credited to your account if the item is out of stock.
Please contact us for more information on this policy via email at: info@ancientapothecare.com
Fixed shipping rates may be applied across the Continental USA based upon weight, destination and direct to retail orders only. Note that dimension weight adjustments may also apply as levied by USPS.
**PLEASE NOTE: In the event that shipping weights or shipping rates cannot be obtained in real-time calculations based on the USPS calculator modules for any destination, location or address in the US, a default weight of 5-lbs will be used and/or a flat shipping rate of $15.00 will be applied to the order for shipment.
For higher weights or please contact us for a quote at info@ancientapothecare.com.
Please note that any address changes made after shipment will result in additional $20 redirection fees with shipping carriers.